ITES refers to Information technology enabled services. These services consist of the processes that can be done using information technology. Thus Information technology services can provide solutions to several departments or sectors like human resources, manufacturing, telecommunications, administration as well as management.
Generally IT enabled services are made use of in order to reduce costs and maximise efficiency. In an environment where such processes are given to people of another state or nationality it is said to be outsourcing.
ITES Job Description
The ITES job description which is generally assigned to people working in this industry has been given below.
- To perform the data entry task as well as the data processing task.
- To offer various IT Help Desk Services
- To work towards the development of an application
- To offer various transcription and translation services such as Medical Transcription, Enterprise Resource Planning, Telecommunication Services, Remote Education etc.
- To perform the task of Document Processing as well as the Data Warehousing.
- To look after various outsourcing needs such as Content development, Animation, Engineering, Customer Relationship Management (CRM), Network Management, . Finance, Human resource as well as Accounting Services.
- To take care of the Back Office Operations or the data entry and data conversion operations.
- including Remote Education, Data Search Market Research, Network Management & Consultancy Services.
Education Requirements for ITES Jobs
In order to get an ITES job in a reputed firm there are a certain requirements which need to be fulfilled by the candidate. They are as follows:
- B.Sc IT / BE: It is one of the most basic requirements of any IT firm.
- Diploma in Computers or IT engineering : A diploma done from any reputed college is also accepted at a few firms while recruiting people for IT jobs.
- Masters of Computer Science: From any reputed and recognized college or university would be an added benefit.
- Knowledge of various computer languages and database maintenance softwares learnt from several computer institutes can also prove to be of great help while taking up an IT job.
- In order to get an ITES job a candidate should be exposed to data manipulation as well as conversion techniques
Skills needed for getting an ITES job
In order to get an ITES job in a reputed company, any ITES job seeker must possess the following set of skills:
- Programming skills: Being able to write an efficient, compact yet complete program for the client is a necessary skill for ITES professionals.
- Technical skills: As the job requires you to work in the technical domain, it is necessary to have clear understanding of concepts for an ITES job.
- Computer knowledge: Basic knowledge of computers including Microsoft Word, WordPerfect, Outlook, Excel, Advanced Excel, PowerPoint, Internet usage etc would prove to be an asset for ITES professional.
- Risk identification skills: An ITES professional should have extremely good reasoning as well as Risk identification skills.
- Flexible approach: It is very important for any software professional to be able to adapt himself to constant changes in this sector.
Training and Certification
There are a large number of training as well as the certification courses that are offered to ITES professionals. These short term courses are offered by a large number of institutes.
Theoretical as well as practical training can be taken on various topics. Several training and certification programmes that are available for ITES job aspirants are:
- Call Centre and BPO training programme
- Course in Computer fundamentals and data conversion techniques
- Certificate course in Epsilon Program (Basic), Advance Epsilon, HTML and SGML
- Training and certification courses such as Oracle, Java, C# etc. which are offered by the IT conglomerates such as Microsoft, Sun and Oracle.
- Certificate course in ITES: Computer Concepts & Networking, Technical English Communication, Organization Dynamics, ITES Verticals
- Certification Courses that are offered by the big and the small training institutes (affiliated to Indian or foreign universities or have no affiliation at all).
ITES Job salary
The salary received by an ITES professional is pretty good though it may vary from one organisation to another organisation. As and when your experience increases in the organisation or in the industry, your salary will also rise.
Beginner (0-1 years of experience)
Monthly: Rs.10,000 to Rs.18,000
Annual: Rs.1.2 lakhs to Rs.2.16 lakhs
Professional ( 2-3 years of experience) :
Monthly: Rs. 18,000 to Rs. 30,000
Annual: Rs.2.16 lakhs to Rs. 3.60 lakhs
ITES Manager professional ( 5 and above years of experience)
Monthly: Rs. 30,000 to Rs. 50,000
Annual: Rs.3.60 lakhs to Rs. 6.00 lakhs
Cities to look for ITES jobs
ITES jobs are easily available all across the country though most of the ITES companies in India are locates in the following cities where it will be easier to find an ITES job- Mumbai, Delhi, Chennai, Pune, Hyderabad, Gurgaon, Bangalore, Chandigarh, Kolkatta and Ahmedabad.
ITES Job Outlook
IT is the buzz word these days and provided which ever industry you are in you can not stay away from it. Information technology enabled services in India refer to a large number of jobs that may be outsourced to India from foreign clients or organizations in order to increase efficiency and also reduce costs.
Thus whether it is business process outsourcing, knowledge process outsourcing or even legal process outsourcing, they offer tremendous opportunities to people all over the country so that they can take up these jobs and make the most of them.
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