BPO Jobs, BPO Job description, training, courses, certification, salary

India has become the outsourcing hub of the world and hence business process outsourcing jobs, knowledge process outsourcing jobs as well as legal process outsourcing jobs can easily be found. If you are looking for a BPO job then there will be several job opportunities for you because several foreign clients outsource their work to indian companies.

The BPO jobs do not need any particular qualifications or a degree and students and young professionals from all walks of life can apply for them. Graduates, undergraduates can all take up bpo jobs. Bpo jobs are offered to freshers as well and ample training is provided to then for the bpo jobs. You can also opt for a BPO job on a part time basis.

BPO Job Description:

The BPO job description which is generally assigned to people working in this industry is given below.

To aim for improved quality, escalate efficiency and sales and high speed.
To manage the daily work and tasks of the call centre;
To have Partnerships with supervisors, people in charge, team leaders, and other parties to gather information and to resolve the required important issues.
To be updated with the knowledge of industrial development and their internal networking.
To monitor random calls in a day, to reduce the number of errors and check out for good performance;
Viewing the performance of staff and planning better training
To handle complex customer issues and queries;
To inspire and motivate the staff, provide bonus, reward schemes, etc.
To make an analysis of the statistics of performance

To introduce new equipments like new dialing products, which helps in increasing performance

Education Requirements for BPO Jobs

In order to get a BPO job in a reputed firm there are a certain requirements which need to be fulfilled by the candidate. They are as follows:

GRADUATE DEGREE IN BUSINESS PROCESS OUTSOURCING: Indian companies offer back office work for multinational companies are keen to align education needs by providing specific courses for the BPO sector.
DEGREE IN COMMUNICATION SKILL: An accent is the most important requirement in BPO sector. Many degrees offer various accent learning courses which are a must for jobs in BPO.
BACHELOR DEGREE IN BPO: This degree provides a professional knowledge towards the jobs in BPO sector. This is a much prolonged course but gives the best result.
DIPLOMA DEGREE IN BPO MANAGEMENT: This degree can be acquired from any reputed institution.
MBA Business and Communication or a Marketing MBA degree.

Skills needed for getting an BPO job

In order to get a BPO job in a reputed company, any BPO job seeker must possess the following set of skills:

Communication skills: As the BPO job profile includes a large amount of communication, it is imperative to have oral communication skills as well as written communication skills.
Computer knowledge: Basic knowledge of computers including Microsoft Word, WordPerfect, Outlook, Excel, Advanced Excel, PowerPoint, Tally etc would prove to be an asset for BPO professional.
People skills: A BPO professional should be able to communicate as well as interact with other working professional including colleagues as well as clients of the company.
Organisational skills: As the BPO job includes organizing work it is necessary to have good skills in this department.
Confidence and persistence: If you work with a lot of confidence you are bound to go a long way in this job.
Patience and Motivation: These are two of the very important must have’s for any BPO professional.

Training and Certification:

There are a large number of training as well as certification courses that are offered to BPO professionals. These short term courses are offered by a large number of institutes.

A few BPO courses are:

Diploma in Communication Skills

Degree in BPO training

Personality development course

Accent development course

English speaking course

Graduate Degree in Business process Outsourcing

BPO Job salary:

The salary received by a BPO professional is pretty good though it may vary from one organisation to another organisation. As and when your experience increases in the organisation or in the industry, your salary will also rise.

Beginner (0-1 years of experience)

Monthly: Rs. 10,000 to Rs.15,000

Annual: Rs.1.2 lakhs to Rs.1.80 lakhs

Professional ( 2-3 years of experience) :

Monthly: Rs. 15,000 to Rs. 25,000

Annual: Rs.1.8 lakhs to Rs. 3.00 lakhs

BPO Manager professional ( 5 and above years of experience)

Monthly: Rs. 25,000 to Rs. 40,000

Annual: Rs.3.00 lakhs to Rs. 4.80 lakhs
Cities to look for BPO jobs:

BPO jobs are easily available all across the country though most of the BPO companies in India are locates in the following cities where it will be easier to find a BPO job- Mumbai, Delhi, Chennai, Pune, Hyderabad, Gurgaon, Bangalore, Chandigarh, Kolkatta and Ahmedabad.

BPO Job Outlook:

With international companies wanting to cut costs they are increasingly outsourcing their work to Indian companies. As a result the business process outsourcing industry in the country has been facing a boom. Due to the large english speaking population that the country possesses, it will be extremely easy to set up a BPO centre here. Lakhs of students and young professionals fresh out of college take up the BPO jobs for they offer a steady source of income and also good career growth to students from various educational back grounds.

Share and Enjoy:

| February 1st, 2010 | Posted in Telecom Jobs |

One Response to “BPO Jobs, BPO Job description, training, courses, certification, salary”

Amandeep Singh Says:
March 29th, 2010 at 3:36 pm
hello sir……i m aman

Job Search